Last updated: May 19, 2026. We regularly review our policies to ensure the best shopping experience for our customers.
Orders and Payments
Q: How do I place an order?
A: Browse our website, add items to your cart, and proceed to checkout. Enter your shipping and payment information, then confirm your order. You will receive an order confirmation email shortly after.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, and PayPal. All transactions are processed in US Dollars.
Q: When is my payment charged?
A: Your payment method is charged at the time you place your order.
Q: Can I cancel or change my order after placing it?
A: You may request an order cancellation within 2 hours of placement by emailing info@rarebeauuty.it.com with your order number. We will do our best to accommodate your request. If your order has already been processed or handed over to our shipping partners, we may not be able to stop it; however, you can easily return the package for a full refund after delivery using our free return process.
Shipping and Delivery
Q: Where do you ship?
A: We ship to addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, PO Boxes, APO, FPO, or DPO addresses.
Q: How much is shipping?
A: Shipping is free for all orders. No minimum purchase is required.
Q: How long does it take to process and ship my order?
A: Processing takes 1 to 2 business days. After shipment, delivery takes 2 to 5 business days. Delivery time does not include processing time. Orders placed before 6:00 PM Central Time begin processing the same day.
Q: How can I track my order?
A: When your order ships, we send a tracking number to your email address. You can use this tracking number on the carrier’s website.
Q: What carriers do you use?
A: We ship using USPS, UPS, and FedEx. The carrier is selected based on your location and package characteristics.
Returns and Refunds
Q: What is your return policy?
A: You may return eligible items within 30 calendar days of delivery. Items must be unused and in original condition with seals intact. For hygiene reasons, opened beauty products cannot be returned unless defective. Final Sale items cannot be returned.
Q: Who pays for return shipping?
A: Return shipping is free. We provide a prepaid return label via email for all eligible returns.
Q: Is there a restocking fee?
A: No. We do not charge any restocking fees.
Q: How long does it take to receive my refund?
A: Once your return is delivered to our facility, we initiate your refund within 2 business days. Your financial institution may take an additional 5 to 10 business days to post the credit.
Q: What if I receive a damaged or incorrect item?
A: Contact us within 72 hours of delivery at info@rarebeauuty.it.com with your order number and photos of the item. We will provide a replacement or refund. We respond within 1 to 2 business days.
Customer Support
Q: How can I contact customer service?
A: Email us at info@rarebeauuty.it.com or call +1 (309) 370-2564 during our service hours: Monday through Friday, 9:00 AM to 5:00 PM Central Time.
Q: How quickly do you respond to inquiries?
A: We respond to all email inquiries within one business day. Inquiries received on weekends or holidays are addressed on the next business day.
Product Safety
Q: Are your products safe?
A: Yes. All products sold on Rarebeauuty comply with applicable safety standards for cosmetics and personal care. We provide ingredient lists and usage instructions on product pages. We do not claim that any product cures, treats, or prevents disease.